RETURNS POLICY:

Once the order has been delivered, you are given a flexibility to return the product (s). All items to be returned must be unused, unwashed and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box and returned), and should not be damaged or tampered with.

F2FMART will accept Return only if the following conditions are met.

  1. Return should be initiated within 15 days of order delivery.
  2. The Customer is required to contact the F2FMART Contact Center for return initiation.
  3. F2FMART's Customer service team would initiate the return requests on behalf of the customer.
  4. In the event of return, F2FMART's Customer service team shall schedule a return pickup to your address, the carrier would arrive to your address as per the scheduled pickup date, collect the return and bring it back to our warehouse for quality check. In case the QC passes in our warehouse, we shall refund you as per the refund policy. In case QC Fails, we will return back the product to you.
  5. In case of a partial return, the whole product line should be returned.

For certain products (like Face Masks, etc.) once ordered and the product is dispatched, the order cannot be cancelled. No return / replacement / refund allowed on such products.

    REFUND POLICY:

    F2FMART shall refund back the amount collected from you on following grounds:

    1. Customer initiated (Order or line cancellation)
    2. F2FMART initiated (Order or line cancellation)
    3. Customer Initiated (Order or Line Return) subject to QC clearance.
    4. Failed Delivery (Customer unavailable, Customer refusal)
    5. Lost in Transit

    Following are the policies in this regard:

    1. The amount will be refunded back to the original payment tender(s) which was used while you placed the order within 7 business days depending on your bank.

    2. In case of C-o-D return, the payment shall be refunded in your bank account within a span of 7 business days depending on your back. This will require your bank details.

    3. If the order is cancelled (Customer initiated or F2FMART initiated), lost or undelivered to your preferred location, we will refund the complete order amount including any shipping charges & gift wrapping charges. If case of partial order cancellation (Customer initiated or F2FMART initiated), shipping charges & gift wrapping charges will not be refunded.

    4. If you return an order delivered to you, original shipping charges & gift-wrapping charges will not be refunded.

    For certain products (like Face Masks, etc.) once ordered and the product is dispatched, the order cannot be cancelled. No return / replacement / refund allowed on such products.

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