TERMS AND CONDITIONS
We do not sell or rent your personal information to third parties for their marketing purposes without your explicitly consent.
We view protection of your privacy as very important community principle. We understand clearly that you and your information is one of our most important assets.
We store and process your information on computers located in India that are protected by physical as well as technological security devices.
We use third parties to verify and certify our privacy principles. If you object to your information being transferred of used in this way please do not use the Site.
Cash on Delivery(COD):
If you are not comfortable making an online payment, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is ₹10,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. For all order placed in India, Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
We accept payments made by credit/debit cards issued in India and 21 other countries.
We accept payments made using Visa, MasterCard.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
We accept payment made using PayPal accounts for all orders.
Service Charges :
F2F Mart reserves the right to introduce fees for the services (COD Charges/Shipping Charges etc.,) offered or amend existing fees as the case may be. Changes to the Fee Policy shall automatically become effective immediately after they are posted on the Website/Mobile App
Once the order has been delivered, you are given a flexibility to return the product (s). All items to be returned must be unused, unwashed and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box and returned), and should not be damaged or tampered with. You are welcome to try on a product after delivery but please take adequate measures to preserve the original condition of the product.
F2F Mart will accept Return only if the following conditions are met.
- Return should be initiated within 15 days of order delivery.
- The Customer is required to contact the F2F Mart Contact Center for return initiation.
- F2F Mart's Customer service team would initiate the return requests on behalf of the customer.
- In the event of return, F2F Mart's Customer service team shall schedule a return pickup to your address, the carrier would arrive to your address as per the scheduled pickup date, collect the return and bring it back to our warehouse for quality check. In case the QC passes in our warehouse, we shall refund you as per the refund policy. In case QC Fails, we will return back the product to you.
- In case of a partial return, the whole product line should be returned.
F2F Mart shall refund back the amount collected from you on following grounds:
- Customer initiated (Order or line cancellation)
- F2F Mart initiated (Order or line cancellation)
- Customer Initiated (Order or Line Return) subject to QC clearance.
- Failed Delivery (Customer unavailable, Customer refusal)
- Lost in Transit
Following are the policies in this regard:
- The amount will be refunded back to the original payment tender(s) which was used while you placed the order within 7 business days depending on your bank.
- In case of COD return, the payment shall be refunded in your bank account within a span of 7 business days depending on your back. This will require your bank details.
- If the order is cancelled (Customer initiated or F2F Mart initiated), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges & gift wrapping charges. If case of partial order cancellation (Customer initiated or F2F Mart initiated), shipping charges & gift wrapping charges will not be refunded.
- If you return an order delivered to you, original shipping charges & gift-wrapping charges will not be refunded.
SHIPPING AND DELIVERY POLICY:
Delivery may take from 3-5 days depending on your order and pin code.
F2F Mart will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts F2F Mart reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is displayed on the Order confirmation page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
- Bad weather
- Flight delays
- Political disruptions
- Public Holidays
- Act of God like flood, earthquake, Tsunami etc
- Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery.
We may charge you with a shipping charge (inclusive of tax) in some cases. The communication shall be available to you at the time of placing the order.
We may also give you a facility of gift wrapping with a charge (inclusive of taxes). The communication shall be available to you at the time of placing the order.
In case of refund of the product, the refund of the shipping charges or gift-wrapping charges will be done as per the refund policy.
CANCELLATION OF FRAUDULENT/LOSS TO BUSINESS ORDERS:
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, F2F Mart reserves the right to cancel all past, pending and future orders without any liability. F2F Mart also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of Product on website. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
CANCELLATION OF BULK ORDERS
F2F Mart may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the Product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by F2F Mart:
- Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for same Product at the same address, depending on the product category
- Bulk quantity of the same Product ordered
- Invalid address given in order details
- Any malpractice used to place the order
ORDER AMENDMENTS POLICY:
Customer Initiated Amendments:Once the orders have been placed, you are given a flexibility to amend the order on account of a variety of reasons. These amendments could be at the order level or at the Product line level.
Following are the policies in this regard:
- F2F Mart will accept any order amendments till the time it has not been processed in our warehouse.
- The Customer is required to contact the F2F Mart Contact Center for cancellation.
- F2F Mart's Customer service team would initiate the cancellation requests on behalf of the customer.
- Full order cancellation is allowed only if none of the Product line has been processed in our warehouse.
- Line cancellation for the entire line is allowed only if the specific order line has not been processed in our warehouse.
If the cancellation request is successful as per above conditions, F2F Mart would cancel the order or entire line(s) as the case may be and refund the same to you as per F2F Mart's refund policy.
F2F Mart Initiated Amendments
During the order processing stage, there is a possibility that the Product quantities required to fulfill an order are not completely available, for reasons such as physical product found to be damaged at the warehouse, product not traceable etc. F2F Mart reserves the right to refuse or cancel orders in case of stock unavailability. F2F Mart's Customer service team would initiate the communication to you, explaining the reason for such cancellation and initiate a refund to you as per F2F Mart's refund policy.